Privacy

General

In order to provide good medical care, we record your contact details and medical data. We do this in line with the Medical Treatment Agreement Act (WGBO) and the General Data Protection Regulation (AVG). This means that we only use your data for the provision of medical care and its administration and that we secure your data against breach by third parties.

We keep your data for as long as necessary to provide care and for as long as the law requires us to keep your data. After this period, we will delete your data. Click here for a complete overview of personal data processed.

We exchange data with other healthcare providers, such as your own GP, pharmacies and hospitals. We do this through secure systems and only when necessary.

Our staff and general practitioners only access your data when necessary for the performance of their duties.

In order to monitor and improve the quality of our services, we record telephone calls. These calls are deleted after a maximum of one year.

For your and our safety, camera images of the waiting room are recorded. These images are not stored.

We have engaged ICT suppliers to maintain and manage our information services. We have carefully selected these suppliers and have made clear agreements with them regarding confidentiality and security. Should it happen – despite our measures – that third parties gain unauthorized access to your data, we will report this to the Personal Data Authority.

Privacy when using the website and the service: self-triage ‘Do I need to see a doctor?

When using the self-triage service “Do I need to see the doctor?” (hereinafter: App), through our website you will enter and leave certain personal data. Since this is privacy-sensitive data, we feel it is important to handle it with care.

When using the App, you enter personal data about yourself or another person for whom you are using the App and a conclusion is given. The personal data we process from you through this service are:

• Gender
• Date of birth
• Outcome of each triage completed (urgency)
• (Location)

Not in all cases the data you enter are personal data. An example is the fact that the App creates a UID (Unique Identifier for the device used). Nevertheless, we want to inform you clearly about what we do with your data. The data entered is primarily needed to give you an answer to the question “Do I need to see a doctor?”. Your gender and date of birth are processed anonymously by the back-end of the App for analyzing the use of the App. It can then be ensured that the App works even better in the future and we can generate anonymous statistics. Your IP address is anonymously processed by the web server into a session number, this way your personal data is not traceable.

Your location is requested to determine under which GP Urgent Care Center you belong as a patient.

Good agreements have been made with “Do I need to see a doctor?” (MINDD), for more information about your rights of as a user of the app: https://www.moetiknaardedokter.nl/privacy/.

Scientific research

The GP Urgent Care Center participates in the collection of data for scientific research. We have a strict privacy policy regarding the submission of personal data. The research institutes do not receive any information that allows patients to be directly identified. Patients can request more information about the studies and also register any objection via email.

Your rights

You have the right to access your data. If information about you is found to be incorrect, you have the right to have it corrected or deleted by us. It may happen that it is not possible to (fully) comply with a request (for example if your inspection leads to a breach of the privacy of others).

If you wish to inspect your data, please contact us by e-mail.

Complaints

If you have any complaints about the way we handle your data, please contact our Data Protection Officer via e-mail. Should you be unable to resolve the matter with this officer, you have the right to file a complaint with the Personal Data Authority.

Checking ‘Enrollment by Name’ database

We provide urgent care to patients who are enrolled as regular patients at a general practice in our region. We also provide care to patients registered in another region. If you report to the GP Urgent Care Center (UCC) with an acute care question, we will retrieve information about you from your own family practice. We only do this if you have given us permission to do so. With the information from your own GP we can treat you better. We also send your GP a message about the treatment at the UCC. Your primary GP can then continue the treatment.

We want to be sure that we are informing the right GP about your treatment. Therefore, we check this in the ‘Enrollment By Name’ database, which is managed by the Stichting Inschrijving Op Naam (ION Foundation). In this database, GP practices themselves record who is registered with them (www.inschrijvingopnaam.nl). The database does not contain any medical information about you, only that you are registered with your GP practice.

Do you have questions about the database or the use of your data? If so, please contact the ION Foundation using the contact form on the website: www.inschrijvingopnaam.nl/contactformulier.