Why does the triage specialist ask so many questions?

When you call the GP Urgent Care Center, you will get a triage specialist on the phone. He or she will ask you the reason you are calling and ask you a number of questions to get your request for help exactly clear. Sometimes that may seem like a lot, but it’s important not to overlook anything. This is called triage. Triage ensures that you, the patient, receive the right care at the right time. When in doubt, the triage specialist will call in the assistance of the GP on duty.