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On the phone, you have been given a guide time for a consultation (appointment). Nevertheless, you may have to wait longer because a general practitioner needs more time for a patient. In addition, within the emergency care (including the GP Urgent Care Center) patients who need immediate medical assistance are given priority. Especially on Saturdays and Sundays it is often busy and the waiting time can increase.
When you call the GP Urgent Care Center, you will get a triage specialist on the phone. He or she will ask you the reason you are calling and ask you a number of questions to get your request for help exactly clear. Sometimes that may seem like a lot, but it’s important not to overlook anything. This is called triage. Triage ensures that you, the patient, receive the right care at the right time. When in doubt, the triage specialist will call in the assistance of the GP on duty.
At the Urgent Care Center of general practitioners (GP UCC), urgent represents “an illness or injury in which, for medical reasons, an initial examination or treatment cannot be postponed until the next consultation hour of one’s own general practitioner”.
Thus, the Urgent Care Center is not intended to discuss a medical problem after one’s own working day that has been going on for some time or does not need immediate treatment. Of course, you can come in with chronic health complaints if your situation suddenly worsens.
In urgent cases, the GP on duty may prescribe a repeat prescription. You will then be given a bridging prescription so that you have enough medication until your own GP has consultation again.
No, the GP Urgent Care Center is there only for urgent GP care.
Partly due to the growth in the number of (frail) elderly and changes in health care, the pressure on the Urgent Care Centers has increased significantly in recent years. If patients decide to visit the center also for non-urgent cases, the care for urgent cases is endangered.
Yes, triage specialists are medical professionals specially trained to quickly assess how serious your complaint is. You can rely on their expertise. Medical opinions are always checked by the GP on duty.
Especially with urgent complaints, it is important to get the right help in a timely manner. The quickest way to determine what is needed is by telephone. If you call first, the triage specialist will work with you to determine which medical assistance is most appropriate.
Perhaps it is not necessary for you to come to the Urgent Care Center and you will be helped by a telephone consultation by the triage specialist or GP. Moreover, during the phone call, the triage specialist can also assess whether you need priority care. By planning well, we can also prevent you from having to wait a long time at the Urgent Care Center.
Current rates can be found here. Every health insurance company reimburses the treatments of the GP Urgent Care Center. These costs are not deducted from your deductible.
No, every health insurance company reimburses the treatments of the GP Urgent Care Center. These costs are not deducted from your deductible.
If your insurance information is not known to us or has not been processed correctly, you will receive a bill. If so, please provide us with your correct information as soon as possible. You can do this by sending an e-mail with your insurance information to debiteuren@spoedzorgnu.nl. We will then make it right for you.
You can also choose to pay the bill and claim it from your health insurance company afterwards.
We must charge for all contacts in which a medical opinion is given. The GP on duty checks the advice given by a triage specialist. Therefore, you may not have had a contact with a GP yourself, but may still be billed for a telephone consultation.
If you issue a European Health Insurance Card (EHIC) at the front desk, the treatments will be declared to your foreign health insurer and you will not receive an invoice.
In the GP Urgent Care Center, we do our best to serve you to the best of our ability. Nevertheless, it can happen that you are not satisfied. For example about the treatment by the doctor, about the procedure on the phone or about the way we work in the GP Urgent Care Center. In such a case, please let us hear from you.
A file can only be accessed in the event of a complaint or investigation into an emergency or (serious) incident.
By an incident we mean: ‘an unintended or unexpected event, which relates to the quality of care, and has led, could have led or might have led to damage to the client’. On the basis of the Quality, Complaints and Disputes Act (Wkkgz), the Northwestern Utrecht GP Urgent Care Center has a system for working structurally on the quality of care. The purpose of incident reporting is to systematically monitor, control and improve the quality of care. Medical patient data can be used to analyse incidents. Analysis is done only by members of the VIM committee and authorized officers, according to existing protocols. When there are noticeable consequences, the patient is informed of the incident and its reporting in the reporting system when appropriate and possible. The Safe Incident Reporting (VIM) system is not public and for internal use; the patient does not receive a copy and has no right to inspect it. Near-incidents are also reported.
In addition, the GP Urgent Care Center is a participant in a regional platform for chain reporting (Transmural Incident Reporting).
A calamity is a “non-intended or unexpected event, which relates to the quality of care and has led to the death of a client or a serious harmful consequence for a client. Calamities are always reported to the Healthcare & Youth Inspectorate (IGJ); this is a legal requirement. Calamities are then investigated by members of the calamity committee at the behest of the medical director. Medical patient data may be used to analyse the event. The goal is to investigate what causes were involved and how care can be improved so that the likelihood of errors recurring is reduced.
Patients can express their dissatisfaction in addition to giving compliments. This can be done according to our complaint procedure and complaint form.
For the handling of complaints, the Complaints Officer will, with the consent of the complainant or the representative authorized on behalf of the complainant, if necessary, have access to the medical file and / or at the request of the complainant can listen to a recording of the conversation.
Viewing a summary of your record at the GP Urgent Care Center requires that you give permission to your primary care physician, pharmacist and the service pharmacy via a form. They can then make your data available for inspection through the National Switch Point (LSP).
Sharing (some of) your medical data can be of great importance for your treatment at the GP Urgent Care Center. Have you not yet given your doctor permission? If so, you can do so by submitting the consent form or by arranging it online at www.ikgeeftoestemming.nl.
The GP Urgent Care Center is required to keep careful records of the patient’s request for help, care provided, referral, medication or follow-up care. From your contact with the GP Urgent Care Center, the GP UCC will send a truth note to your own primary care physician, who will record it in your medical record.
The GP Urgent Care Center records all calls and they are kept for up to one year. After that, they are deleted.
Within the GP Urgent Care Center, strict rules apply to the re-taping of conversations. These rules are laid down in a protocol.
On this page, you can read all about what data we capture and other privacy issues.